Zuo Liang turned his head and winked at Student Xie: Have you made up with him?
Made up isnāt quite the word. Itās always been just the usual relationship between a patientās family and the doctor. Whatās important is that there shouldnāt be any misunderstanding between the doctor and patient.
Brother Luo has a temper thatās prone to flare-ups, yet heās genuinely concerned for his sister. Heās straightforward in his speech, and when heās clear-headed, heās very discerning. Him stepping up to tell the truth is simply his nature.
Zuo Liang knows how difficult it is to change a family memberās attitude towards a doctor, something he couldnāt manage, but Du Haiwei could. Student Xieās way of handling things is quite similar to Du Haiweiās; despite her youth, her steadiness is surprising.
Thatās because others are unaware sheās been a doctor for two lifetimes, and has once been a special patient family member, giving her deep insights into medical disputes.
Many on-site medical disputes escalate from minor misunderstandings. Excessive emotions lead to irrational thinking, and words or actions become volatile like a spark hitting Earth.
The more exceptional the boss teacher is clinically, the more composed they are, preventing conflicts from escalating to such extremes. Looking back, many issues began with trivial arguments, resulting in catastrophic consequences that were utterly avoidable.
A patientās family, due to their deep emotional ties with the patient, acts as an unstable bomb. Understanding this, doctors must take charge and control the situation, not incite it.
Veteran doctors have the most profound experiences, which is why Du Haiwei has never criticized Student Xie for her cold handling last night. Locking someone up is just for a few days, thereās no legal system in any country that would impose a death penalty or life imprisonment for minor injuries. Calling the police wonāt help. When accumulated grudges lead family members to retaliate in private with a knife, would you pursue that? No, losing your own life first makes no sense, itās a guaranteed mutual destruction.
The best approach is to stabilize emotions on all sides and resolve the mental knots in peopleās hearts. Patient families are a special group; theyāre not absolutely bad from the start. A cautious approach takes time and effort for doctors, and with busy clinical work, many canāt afford to empathize with the family. Hospitals, as the platform, should be the main force in resolving conflicts, dispatching personnel to soothe families from a third-party perspective. But adding staff requires hospital funding, and the hospitalās penny-pinching, unless itās a major change, wonāt release funds. Doctors can only save themselves first.
Du Haiwei understands the psychology of the other side due to his transition from a patientās family member to a doctor. Xie Wanying does as well.
"Are you also a patientās family member?" the patientās husband continued to question Brother Luo.
"Yes, my sister is in the obstetrics department for life support."
Being a patientās family member too, the patientās husband seemed to believe Brother Luo, asking, "If you say the doctor you saw wasnāt her, who else could it be? Thereās only one female doctor here."
"There are plenty of female doctors here," Brother Luo corrected him. Most doctors in gynecology are female, itās just that among the group of doctors standing here, only Xie Wanying is female.
The patientās husband craned his neck to look over, seeing other female doctors in white coats walking back and forth in the corridor: "Can you recognize who among them spoke to my wife?"
"Itās that person," Brother Luo immediately pointed out.
The identified female doctor turned around, her name tag on her chest read Su.
Seeing Doctor Suās familiar eyes and eyebrows, Xie Wanying verified that she was the surgeon on bed number one in the treatment room yesterday.
Standing beside her, Doctor Zuoliang clicked his tongue, muttering privately: "Of all people, why is it someone from group four."